Privacy Policy

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Privacy Policy

Welcome to SuprAlgo !

We respect your privacy and care about how your Personal Information is used. This Privacy Policy (the “Policy”) outlines how SuprAlgo (“Company” or "us" or "we" or "our") including our affiliates and our third-party service providers such as our payment gateway partner, Stripe collect, use, store, process, transfer, and disclose your information through our Website https://www.SuprAlgo.com/, our Services, and any of our other websites, mobile or digital applications, or any other services we offer from time to time by or in connection therewith (the “Website” or “SuprAlgo ”). It applies to your interactions with and usage of our Website, which provides users with a comprehensive suite of advanced financial and technical analysis tools and indicators tailored to their needs. The SuprAlgo specializes in identifying, customizing, and analyzing Japanese candlestick patterns, crucial for understanding market sentiment and predicting price movement (the “Services”). By reviewing this Policy, you will gain a comprehensive understanding of your privacy rights and choices.

Your access to or utilisation of our Website and/or Services operated by the Company linked to this Policy implies your agreement to be governed by this Policy. By providing us with your Personal Information, you expressly consent to the use and disclosure of your Personal Information as outlined in this Policy. This Policy, along with the other policies and the Terms of Service, is applicable to your use of the Services and you explicitly agree and acknowledge to read the Privacy Policy in conjunction with other policies governing the usage of our Website and/or Services, including but not limited to the Terms of Service and Disclaimer Policy.

The term “Personal Information” shall mean any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our Website and/or Services (e.g. device information, IP address).

By utilizing the Website and/or Services, or furnishing your Personal Information, you explicitly agree and acknowledge that you accept the terms delineated in this Policy. The terms 'you' or 'your' in the context of this Policy collectively pertain to any user of our Website or any individual utilizing our Services, whether for personal use or on behalf of others.

By visiting the Website or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the privacy laws of the United States including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations governing data protection and privacy.

IF YOU DO NOT CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE REFRAIN FROM ACCESSING AND/OR USING OUR WEBSITE.

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  1. TO WHOM DOES THIS POLICY APPLY?

    1. This Policy is inclusive and applies to all users of our Website and/or Services, irrespective of their browsing intent or their extent of utilizing the Services offered on our Website.

    2. The applicability of this Policy extends to users regardless of the device type used for accessing our Website and/or Services, whether it be a laptop/desktop or a mobile/tablet device.

    3. The applicability of this Policy extends to users regardless of the device type used for accessing our Website and/or Services, whether it be a laptop/desktop or a mobile/tablet device.

  2. WHAT IS THE INFORMATION THAT WE COLLECT FROM YOU?

    1. To access and utilize our Services, users do not need to create a separate user account directly with the Website. Instead, users can seamlessly integrate our Services with compatible trading platforms like TradingView or MetaTrader without undergoing a registration process with us. There is no requirement to provide Personal Information such as name, residential address, or phone number directly to SuprAlgo for using our Services. However, if you are subscribing to our premium features or making payments for our paid Services, users will need to provide necessary information securely through our payment partner, Stripe. This may include but is not limited to the following: 

      1. Basic Information: You are required to provide basic information such as first name, last name, TradingView user name, or any other unique identifier used by the chosen trading platform. Additionally, some of this information will depend on the features you use;

      2. Contact information: such as email address;

      3. Transaction data: including the details of the payment method such as credit card number and bank account information; 

      4. Additional Information: includes without limitation, when you fill in information through our payment partner, Stripe, or make payments through Stripe, participate in promotions, communicate with the SuprAlgo support team and other users, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us;

      5. Communication with us: This can include any communication that you send to us, including communications for any inquiries, payments, technical support, etc;

      6. Device Identification data: This includes information that may assist us in identifying your device, including browser type, and version, your operating system, etc; and

      7. Other Data: This can include the following, based on your interaction with the Website and/or Services-

        1. Number of times you access our Website and/or Services;

        2. The length of time you spent on the Website;

        3. The period of time from when you became active and have continued to be active on the Website;

        4. Other similar statistics we may collect with the intention to improve the user experience of the Website.

    2. You agree to provide us and our payment partner, Stripe with your Personal Information whenever you use our Services by performing any of the following functions:

      1. Accessing our Website and/or Services by means of any web browser or any device;

      2. AccessingSigning in for our user plans and registering for our Services; our Website and/or Services by means of any web browser or any device;

      3. Inquiring about our Services through our Website;

      4. Initiating and maintaining correspondence with us.

    3. You understand and agree that we do not directly collect Personal Information from users. By using our Services, you acknowledge that you are bound by the terms and policies of our third-party service providers such our payment processor Stripe. Further, you understand that you are subject to the policies of trading platforms like TradingView, and we disclaim liability for any losses resulting from your use of these platforms. Adhering to their policies is crucial for safeguarding your data and ensuring compliance with industry standards. We prioritize user privacy and security by relying on trusted third-party service providers, and we encourage users to review and understand the policies of these platforms to protect their interests.

    4. You understand that our payment partner, Stripe provides you with the convenience of storing your payment methods on the Website. By opting for this feature, you consent to the storage of your Personal Information, including your payment method.

    5. We strive to take extra precautions to ensure that such Personal Information is kept secure and confidential, and we will only retain this data for as long as necessary for the purposes for which we collect it as per the permissible laws of the land.

    6. This Policy will not apply to any unsolicited information provided by you through the Website or through any other means. This includes but is not limited to, information posted on any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and we will be free to use and disclose such unsolicited information without limitation.

    7. We shall not be liable for any loss or damage sustained by you as a result of any disclosure (inadvertent or otherwise) of any Personal Information concerning your payment-related information in the course of any online transactions or payments made for any Services offered through the Website. For this purpose, we recommend that you go through the terms of service of our payment service provider, Stripe which can be found here.

    8. Access to your Personal Information is limited to employees, agents, partners, and third parties, who we reasonably believe will need that information to enable us to provide Services to you. However, we are not responsible for the confidentiality, security, or distribution of your own Personal Information by our partners and third parties (who have their own privacy policies) outside the scope of our agreement with such partners and third parties.

    9. When you use our Website, we collect and store your information which is provided by you from time to time. In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Website.

  3. HOW DO WE COLLECT THE INFORMATION?

    1. We employ various methods to gather information, ensuring a comprehensive understanding of user interactions and preferences. The collection of Personal Information is facilitated through the following processes:

      1. Information you give us: When you provide us with the information referred to in Clause 2.1 through the methods outlined in Clause 2.2;

      2. Session Management: We study session metrics to understand how users interact with the Website. This helps us learn the average time users spend on the Website and when they prefer to engage. We use tools like Google Analytics (or alternatives) to collect anonymous data, including the number of views, how long users stay, and where they're visiting from. This data allows us to optimize the user experience, making informed enhancements to cater to user preferences and behaviors;

      3. User analytics: We analyze user behavior and preferences, by collecting and analyzing Personal Information and maintaining transaction history within the Website to track and ensure accuracy, promptly identify any unauthorized transactions, and detect fraudulent activities, allowing us to take immediate corrective action.

    2. In addition to direct user interactions, we leverage cookies and similar technologies to enhance the functionality and user experience on the Website. These allow us to collect and process additional information for various purposes:

      1. Cookies: We utilize cookies, which are small text files stored on users' devices. These cookies assist in tracking user preferences, optimizing Website functionality, and providing a customized experience. Users have the option to manage cookie preferences outlined through their browser settings. Below are the categories of cookies used on our Website along with a description of what they are used for:

        1. Strictly Necessary Cookies: These cookies are needed to run our Website, to keep it secure if you are logged in, and to obey regulations that apply to us. They also help us keep your details safe and private;

        2. Functional Cookies: These cookies are used for remembering things such as your region or country, your preferred language, accessibility options like large font or high-contrast pages; and

        3. Performance Cookies: These cookies tell us how you and our other users use our Website. We combine all this data together and study it. This helps us to improve the performance of our Services and/or the Website.

      2. Web Beacons, Pixel Tags, and Trackers: We may employ web Web Beacons, Pixel tags, and tracking URLs which are tiny graphic images and/or small blocks of code placed on Website pages, ads, or in our emails that allow us to determine whether you performed a specific action. When you access these pages, or when you open an email, you let us know that you have accessed the web page or opened the email. These tools help us measure responses to our communications and improve our web pages and promotions;

      3. Log Files: Our servers automatically collect information sent by users' devices, known as log files. This data may include IP addresses, device information, browser type, and timestamps. Log files are instrumental in analyzing trends, administering the Website, and diagnosing technical issues;

      4. Third-Party Analytics: We may integrate third-party analytics services to further understand user behavior. These services utilize their own tracking technologies to compile reports on Website activity, aiding us in improving our Services;

      5. Location Data: As part of our Services we may also collect precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device; and

      6. Information from other sources: We may collect Personal Information from other sources, including but not limited to:

        1. If a user or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint; and

        2. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, and information to help detect fraud and safety issues from (i) third-party service providers, other third parties, and/or partners, or (ii) users and any other individuals, entities, and authorities, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the SuprAlgo Website, including from users of SuprAlgo, members of the public, or governmental, public, or tax authorities, or about your experiences and interactions from our partners. We may receive health information including, but not limited to, health information related to contagious diseases.

  4. WHY DO WE COLLECT YOUR INFORMATION?

    1. We shall collect your information only for lawful and legally permissible purposes which are as follows:

      1. Transactions and Payments: To facilitate secure and efficient payment processing, as well as handle transactions related to Services on the Website. Also, Personal information is utilized to enable or authorize payment services, including detecting and preventing money laundering, fraud, abuse, and security incidents, complying with legal obligations, enforcing payment policies, and improving payment services;

      2. Communicate with you: We use your Personal Information to communicate with you concerning Services via different channels (e.g., by phone, e-mail, chat) including to fulfill your requests when you subscribe to our user plans;

      3. Fraud Prevention and Credit Risks: We use Personal Information to prevent and detect fraud and abuse to protect the security of our users;

      4. Troubleshoot Problems: We use your Personal Information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Website and/or Services;

      5. Compliance with law: To be able to perform any contractual and legal obligation;

      6. Enhancing User Experience: To analyze user behavior and preferences for improving our Services and user experience and to be able to provide location-specific services; 

      7. Recommendations and Personalizations: We use your Personal Information to recommend features, products, and Services that might be of interest to you, identify your preferences, and personalize your experience with the Website and/or Services;

      8. Enhanced Advertising and Marketing Efforts: In our efforts to provide, personalize, measure, and enhance our advertising and marketing endeavors, we engage in several key activities. Firstly, we utilize user information to send promotional and marketing messages, tailoring them to suit individual preferences and interests. Additionally, we strive to customize and optimize advertising on various platforms to ensure relevance and effectiveness. Furthermore, we administer referral programs, rewards, surveys, sweepstakes, contests, and other promotional activities to engage users and foster community participation. Through the analysis of user characteristics and preferences, we aim to send targeted promotional messages that resonate with each user segment. Finally, we extend invitations to users for events and relevant opportunities, enriching their overall experience with our Website; and

      9. Providing alerts/notifications: To effectively communicate with you through emails/SMS/notifications through the Website to inform you about any other new Services that we may from time to time develop.

    2. In the course of operating the SuprAlgo Website and/or Services, we collect and utilize Personal Information in accordance with our Privacy Policy. For users residing in California, Colorado, Connecticut, Delaware, Florida, Iowa, Montana, Nevada, Oregon, Texas, Utah, Vermont, Virginia, or Washington, or are otherwise protected by privacy or consumer health data laws in those jurisdictions, please refer to Schedule 1 that supplements our main Privacy Policy and outlines state-specific rights and protections afforded to you.

    3. For the users residing outside the United States, specific provisions and disclosures may apply, as detailed in our Supplemental Document (See Schedule 2). This document provides comprehensive information regarding the processing of Personal Information, including details about responsible controllers, legal bases, user rights, and contact information for inquiries. By referencing this Supplemental Document, users gain insights into our compliance with regulations such as the General Data Protection Regulation (GDPR) and gain transparency into how their information is handled.

    4. You consent and recognize that your Personal Information may be disclosed on our Website authorized by you for the purpose of utilising our Services. Additionally, you agree and acknowledge that we are permitted to communicate with you through messaging, calls, emails, or other means, to facilitate the performance of our Services wherever necessary.

  5. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH AND WHY?

    1. To facilitate our Services and enhance user experience, we may share Personal Information with the following entities:

      1. Payment Partners: We may share your Personal Information necessary for transaction processing with our trusted financial or payment gateway partner;

      2. Third-party Service Providers: We engage the services of third parties to carry out various functions on our behalf such as payment processing, data analysis, postal and email communications, hosting services, customer service, and marketing assistance. While these third-party service providers have access to the necessary Personal Information to fulfill their functions, they are prohibited from using it for any other purposes. Moreover, they are obligated to process the Personal Information in compliance with applicable laws. Further, we do not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Stripe's Privacy Policy;

      3. Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates may include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us;

      4. Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.  If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.  You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy.

      5. Legal Compliance: 

        1. We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other users, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a subpoena or court order, or to respond to claims asserted against SuprAlgo, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with users, including our Terms, additional legal terms, and policies, (v) respond to requests for or in connection with current or prospective legal claims or legal proceedings concerning SuprAlgo and/or third parties, in accordance with applicable law, or (vi) protect the rights, property or personal safety of SuprAlgo, its employees, its user, or users of the public;

        2. Where legally required or permissible according to applicable law, we may disclose user information to relevant tax authorities or other governmental agencies, depending on where you are based, for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations;

        3. Where appropriate and/or legally required, we may notify the user about legal requests, unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to SuprAlgo, our users, or expose SuprAlgo to a claim of obstruction of justice.

      6. Service Improvement: We may share certain aggregated, anonymized information with third parties (for example, for Google Analytics) in order to assess the Website usage and information pertaining to the ease of navigation;

      7. Advertisements: We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to the Website and other websites in order to provide personalized advertisements about goods and services of interest to you;

      8. Collaborations: We may share your Personal Information with reputable partners to facilitate joint initiatives, promotions, or integrated services; and

      9. Growth and Expansion: As our Website evolves and expands, there may be instances where sharing Personal Information with new entities or parties becomes necessary for the enhancement of our Services. Any such sharing will be carried out with the utmost consideration for user privacy and in accordance with relevant legal frameworks.

    2. We do not ever sell or rent your Personal Information without your express approval. 

    3. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

  6. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

    In compliance with applicable laws, we retain your Personal Information for a duration no longer than necessary for the purpose for which it was collected or as mandated by relevant laws. However, certain data related to you may be retained beyond this period if we reasonably believe it is necessary to prevent fraud, mitigate potential abuse, allow us to exercise our legal rights, defend against legal claims, or fulfill other legitimate purposes required by law or for analytical and research purposes. Additionally, we may continue to retain your Personal Information for the following purposes including but not limited to:

    1. Legitimate Business Interest: We may retain your Personal Information as necessary for our legitimate business interests, such as the prevention of money laundering, fraud detection and prevention, and enhancing safety;

    2. Legal, Tax, Reporting, and Auditing Obligations: We may retain and use your Personal Information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations;

    3. Shared Information: Information you have shared with others, such as reviews and forum postings, may continue to be publicly visible on SuprAlgo, even after your SuprAlgo account is canceled; and

    4. Residual Copies: Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your Personal Information may not be removed from our backup systems for a limited period of time.

  7. HOW DO WE PROVIDE FOR THE SECURITY OF YOUR PERSONAL INFORMATION WITH US?

    1. You understand that all information is collected by our third-party payment provider, Stripe, and they are responsible for the security of your information. SuprAlgo cannot be held liable for any issues related to data security in this regard. Nevertheless, we implement reasonable physical, electronic, and procedural safeguards to maintain the confidentiality and integrity of your information. As part of this commitment, it is imperative that you carefully review and adhere to Stripe's terms of service and privacy policy. 

    2. Additionally, by using our Website and/or Services, you accept and understand the security implications inherent in transmitting data over the Internet and the World Wide Web. Despite our diligent efforts, complete security cannot be guaranteed, and inherent risks persist. Rest assured, we are dedicated to continuously enhancing our security protocols to effectively mitigate emerging threats and uphold the trust of our users.

  8. HOW DO WE HANDLE DATA BREACHES AND SECURITY INCIDENTS?

    1. In the event of a data breach or security incident, SuprAlgo maintains a proactive approach to ensure swift resolution and mitigate potential risks. We have established a comprehensive incident response plan designed to address such occurrences promptly and effectively:

      1. Identification: We promptly identify and acknowledge any signs of a data breach or security incident within our systems or infrastructure;

      2. Containment: Immediate action is taken to contain the impact of the breach, preventing further unauthorized access or damage to data;

      3. Notification: We prioritize transparency by promptly notifying affected parties, including users and relevant stakeholders, about the breach and its potential impact on their data;

      4. Collaboration: SuprAlgo collaborates with relevant authorities, such as regulatory bodies and law enforcement agencies, to report the incident and comply with any legal obligations or regulatory requirements; and

      5. Post-Incident Assessment: Following the resolution of the incident, we conduct thorough assessments to evaluate the effectiveness of our response measures and identify areas for improvement.

  9. DO WE TRANSFER YOUR PERSONAL INFORMATION ACROSS THE BORDER?

    1. While our primary practice is to store all data on servers located within the United States, it's important to note that certain circumstances may necessitate the transfer of your Personal Information to countries outside your residential country. These transfers may occur for various purposes outlined in this Policy.

    2. You understand and accept that other countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar processes. In addition, a number of countries have agreements with other countries providing for the exchange of information for law enforcement, tax, and other purposes.

    3. If we transfer your Personal Information to third parties for purposes stated in this Policy, we will use our best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.

  10. WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

    1. You, as a data subject, have certain rights to your Personal Information with us, as under:

      1. Right to access: As a user of SuprAlgo, your limited Personal Information, including email, TradingView username, phone number, and name, is collected exclusively through the Stripe payment pages. This data is managed and stored securely by our payment partner, Stripe. However, as a SuprAlgo user, you have the right to access this information through your Stripe account, where you can view and manage your personal data.

      2. To access your Personal Information,  you can log in to your Stripe account, which is accessible through the 'My Account' button on the navigation bar on our Website. Once logged in, you will have access to a customer portal provided by Stripe, where you can update or cancel your plans, as well as manage other aspects of your subscription;

      3. Right to withdraw consent: The consent that you provide for the collection, use, and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. You may withdraw your consent at any time by contacting us. Upon withdrawal, we will cease processing the relevant personal information, except where other legal grounds for processing exist under applicable laws. We will respond to your request within a reasonable timeframe; 

      4. Right to correction: You are responsible for maintaining the accuracy of the information you submit to us. If you wish to make a request to correct or update any of the Personal Information that we hold about you, you may update your information by writing to us; 

      5. Right of Access and Portability: In some jurisdictions, applicable law may entitle you to request certain copies of your Personal Information or information about how we handle your Personal Information, request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible.

      6. Right of Erasure: In some jurisdictions, you can request that your Personal Information be deleted;

      7. State-Specific Rights: For users residing in California, Colorado, Connecticut, Delaware, Florida, Iowa, Montana, Nevada, Oregon, Texas, Utah, Vermont, Virginia, or Washington, or are otherwise protected by privacy or consumer health data laws in those jurisdictions, please refer to Schedule 1 that supplements our main Privacy Policy and outlines specific rights afforded to you as a data subject;

      8. User’s Rights Outside United States: For the users residing outside the United States, please refer to Schedule 2 which provides for user rights, safeguards for international data transfers, and contact information for inquiries.

  11. ARE CHILDREN ALLOWED TO USE OUR WEBSITE AND/OR SERVICES?

    1. This Website and/or Services are strictly prohibited for use by individuals under the age of eighteen (18) years old ("Minors"). Accessing or using the Website and/or Services by Minors constitutes a violation of our Terms of Service and Privacy Policy.

    2. We do not knowingly solicit, collect, or process any Personal Information from Minors. We implement commercially reasonable age verification measures and data protection practices to prevent such unauthorized collection and usage.

    3. If you are a parent or legal guardian ("Guardian") and believe your child has provided us with Personal Information, we urge you to promptly contact us at support@supralgo.com Upon verification of your Guardian status, we will promptly take all necessary steps to remove and delete such information from our records.

  12. HOW CAN YOU EXPRESS YOUR COMPLAINTS AND CONCERNS?

    Customer satisfaction is one of the key focus areas and an integral part of our Website’s founding principles and business policies. We strongly believe that customer satisfaction is the most important factor in the growth and development of our business and hence, we have adopted customer centricity as a priority in developing our business processes. The terms below shall constitute our “Customer Grievance Redressal Policy” which outlines the framework for addressing customer grievances:

    1. Objective: The objective of this Grievance Policy is to provide a framework:

      1. to ensure the provision of timely and effective resolution of issues raised by customers; and 

      2. to keep customers informed about the manner in which they can reach out to us to resolve their queries and grievances.

    2. Governing Principles: The policy on grievance redressal is governed by the following principles:

      1. Customer shall be treated fairly at all times;

      2. Issues raised by customers are always attended to with courtesy and on time;

      3. Customers are provided with effective and satisfactory resolution within a reasonable time period; and 

      4. Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.

    3. Customer Support: Any customer can reach out to our customer support team/ representative through electronic mode by way of an email communication at support@supralgo.com; and

    4. Must Know: You must know and understand that:

      1. We DO NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. We never call users/customers with offers, discounts on products, and offering free gifts.

      2. Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence, and defraud consumers. We regularly caution our customers against sharing any personal or payment-sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.

      3. We shall not be liable for any loss, damage, or expense incurred by a customer where the customer has shared personal and/or payment-sensitive information with scamsters/fraudsters.

      4. Our support system offers multiple channels for assistance. Firstly, users have the possibility of accessing an AI chatbot on our website. This AI chatbot records information from our website, documentation, etc., to provide instant support for certain recurring questions.

      5. Additionally, we also request and encourage our customers to report such attempts or incidents to us at support@supralgo.com to enable us to investigate and explore legal recourse.

      6. We rely on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them; however, we try our best not to exceed reasonable timelines.

  13. HOW ARE CHANGES MADE TO THIS POLICY?

    This Policy may be updated at our sole discretion or due to changes in the law. Such changes, unless otherwise stated, will be effective from the day and date of posting on the Website. We reserve the right to update the Policy without obligation to notify users. It is recommended to regularly review this Policy for any changes, as your continued access and use of the Website and/or Services will be considered your approval and acceptance of all modifications to this Policy. In cases where applicable law mandates, we may notify you of updates through email. If you do not agree with this Policy governing our Website and/or Services, please refrain from using the Website and/or Services provided by us.

  14. HOW CAN YOU CONTACT US?

    Should you need additional information or have any questions or complaints regarding the handling of your Personal Information, please reach out to us in writing at:

    Email: support@supralgo.com

Schedule I- Privacy Policy Supplement for Specific Jurisdictions

If you reside in California, Colorado, Connecticut, Delaware, Florida, Iowa, Montana, Nevada, Oregon, Texas, Utah, Vermont, Virginia, or Washington, or are otherwise protected by privacy or consumer health data laws in those jurisdictions, this section supplements our main Privacy Policy and outlines specific rights and protections afforded to you.

  1. Your Privacy Rights:
  • Right to Access: You have the right to request access to your Personal Information, including details about how it is collected, used, and shared by SuprAlgo. Upon request, we will provide this information in a portable and readily usable format, subject to verification of your identity;
  • Right to Correction: You have the right to correct any inaccuracies in your Personal Information held by SuprAlgo. You can submit a verifiable request for correction, and we will promptly update your information as needed;
  • Right to Deletion: You may request the deletion of your Personal Information from SuprAlgo's records, subject to certain exceptions permitted by law. We will comply with your request, provided it does not conflict with our legal obligations or legitimate business interests;
  • Right to Opt-Out: You have the right to opt out of certain processing activities, such as the sale of Personal Information or the use of Personal Information for targeted advertising purposes. SuprAlgo will respect your preferences and refrain from such activities upon your request.

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  1. Appeals Process:

If you disagree with SuprAlgo's response to your privacy rights request or believe your rights have not been adequately addressed, you have the right to appeal. You can submit your appeal in writing to our Data Protection Officer at support@supralgo.com with the subject line "Appeal of Privacy Rights Request."

  1. Data Retention and De-Identification:

SuprAlgo is committed to retaining Personal Information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in our main Privacy Policy (see Clause 6). We will also take measures to de-identify personal information in accordance with applicable laws and regulations.

  1. Additional Information:

For more detailed information on how SuprAlgo handles your Personal Information, including our data collection practices, security measures, and third-party disclosures, please refer to our main Privacy Policy available.‍

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Schedule II- Privacy Policy Supplement- Outside the United States

  1. Application:

This supplemental section applies to users residing outside the United States and serves as an extension of our Privacy Policy. It contains essential information mandated by the General Data Protection Regulation (GDPR), ensuring transparency in data processing practices. Should you have any queries, please refer to the contact details provided below.

  1. Purpose:

This section delineates critical aspects including controllership of Personal Information, legal bases for processing, user rights, data transfer safeguards, and contact information for further inquiries.

  1. Controllers of Personal Information:

Controller: For the purposes of the Controller of your Personal Information, Real Estate Innovators (hereinafter referred to as “Company” or "us" or "we" or "our") shall be the Controller.Payments Controller: For payment-related services, various SuprAlgo Payment Gateway Partner(s) are responsible, contingent upon your country of residence.

  1. Processing of Payment Information:

To utilize our payment services on the Website, certain information is required by the Payments Controller to facilitate transactions and adhere to legal requirements, including anti-money laundering regulations. This information encompasses:

  • Payment Information: Your financial details, like bank account or credit card information, are necessary for processing payments and legal compliance.
  • Identity Verification and Other Information: To verify your identity and ensure compliance, the Payments Controller may request identity verification documents (e.g., government-issued ID) and authentication details (e.g., date of birth, address).

How we use your Personal Information:In the context of payment services, we utilize your Personal Information to:

  • Enable or authorize third parties to use payment services;
  • Detect and prevent money laundering, fraud, and security incidents;
  • Conduct security investigations and risk assessments;
  • Fulfill legal obligations, such as anti-money laundering regulations;
  • Enforce payment terms and other payment policies;
  • Optionally, send promotional messages, marketing materials, and relevant information based on your preferences; and
  • Continuously enhance and optimize payment services for improved user experience.

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  1. Legal Bases for Processing Personal Information:
  • By Payments Controller: The Payments Controller processes this Personal Information given its legitimate interest in improving the payment services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
  • By SuprAlgo Website: We process this Personal Information for the purposes outlined in the Privacy Policy (see Clause 4 and Clause 5) given our legitimate interest in improving SuprAlgo, including developing and improving our Services, and our users’ experience with it, and where it is necessary for the adequate performance of the contract with you.

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  1. Your Rights:

Under applicable law, you have certain rights that we respect and uphold. While some of these rights are applicable in general, others may apply only in specific circumstances. We may request verification of your identity and request details before taking further action on your inquiries.

  • Access and Portability: You have the right to request access to certain copies of your Personal Information held by us. In certain cases, you may also request copies of the Personal Information you provided to us in a structured, commonly used, and machine-readable format, or ask us to transmit this information to another service provider where technically feasible;
  • Rectification: You can request us to correct any inaccurate or incomplete Personal Information;
  • Erasure: While we generally retain your Personal Information as necessary for contractual performance, legal compliance, and as permitted by law, you have the right to request deletion of your Personal Information, subject to certain limitations and restrictions;
  • Withdrawing Consent: If we process your Personal Information based on your consent, you have the right to withdraw consent at any time. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities performed before its withdrawal;
  • Restriction of Processing: You can limit how we use your Personal Information, especially in cases where you contest its accuracy, oppose erasure, no longer require the information for processing purposes, or have objected to processing pending verification of legitimate grounds; and
  • Objection to Processing: You have the right to object to the processing of your Personal Information based on specific grounds, such as direct marketing, legitimate interests, or public interests. We will cease processing your Personal Information for these purposes unless we have compelling legitimate grounds or where processing is required for legal claims.

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  1. Operating Globally:

To support our global operations, we and/or payment gateway partners may transfer, store, and process your information within our network of companies, partners, and service providers. It's important to note that the laws in other countries may differ from those applicable in your country of residence. In certain situations, courts, law enforcement agencies, regulatory bodies, or security authorities in other countries may have the right to access your Personal Information.

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